Change the calls
Your customers, your policies, the calls your team finds hardest.
Let agents practice with an upset customer, not a script.
The learner takes a call from a frustrated passenger, responds in their own words, and gets feedback mapped to your service model.
Built in Articulate Storyline, with AIReady powering the AI interactions.
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The learner is a call centre agent at an airline. One instruction, one button to answer.
No scripted options. The learner types their own greeting.
After the agent apologizes, the customer asks to reschedule flight AC456 as soon as possible. Every reply is generated live, so a different approach gets a different customer.
Listen, Empathize, Apologize, Problem-solve, Summarize. The feedback explains what worked and what was missing at each step, with a summary tab and Try Again.
Watch the full walkthrough.
Follow an agent through a frustrated customer’s call and see detailed feedback against the LEAPS technique.
With Garima · Current recording
Imagine this with your customers and service standards.
Change the framework
LEAPS here, or any framework, rubric, or compliance model your organization uses.
Share the results
Make feedback downloadable for managers and instructors.
Plan your version
In your demo, we'll discuss the setup, content, and support your team would need.
What call does your team still dread taking?
Bring a customer service scenario to a 30-minute personalized demo. We'll explore relevant examples and discuss the content, setup, and support your version would need.
A few useful details
This is an example of a learning experience built with AIReady. Your version would be scoped around your audience, content, and learning goals.
No. Each reply is generated live, so a different approach gets a different reaction and different feedback.
Book a demo and we'll help you explore the relevant sandbox. The videos on this page are available without booking.